Return & Refund Policy

At Noir.lk, we aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

Return Eligibility

• Items must be returned within 7 days of delivery.
• Products must be unused, in original packaging, and in resalable condition.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Opened cosmetics or personal care products
• Perishable goods or food items
• Customized, special order, or clearance sale items

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection.
• If approved, refunds will be processed within 5-7 business days to your original payment method.

Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the item. We will arrange for a replacement or refund at no additional cost.

Contact Us

If you have questions about returns or refunds, reach out to us:

Email: info@noir.lk
Phone: +94 77 448 4955
Address: 657/6 Makola North